BIFM - British Institute of Facilties Management - Investors in FM Excellence
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Contact Us

Normal office hours

We are committed to high quality customer service and have dedicated teams to answer your enquiries available between 09:00 – 17:15 Monday-Friday.

Membership enquiries

Telephone: +44(0)1279 712 650
Email: membership@bifm.org.uk

Corporate membership enquiries

Telephone: +44(0)1279 712 675
Email: corporate@bifm.org.uk

Qualifications enquiries

Telephone: +44(0)1279 712 651
Email: qualifications@bifm.org.uk

Training enquiries

Telephone: +44(0)20 7404 4440
Email: info@bifm-training.co.uk

 

General enquiries

Telephone: +44(0)1279 712 620

Email: info@bifm.org.uk


Our address:

The British Institute of Facilities Management
Number One Building, The Causeway
Bishop’s Stortford
Hertfordshire, UK
CM23 2ER

Switchboard

Telephone:  +44(0)1279 712 620

Fax: +44(0)1279 712669

Email: info@bifm.org.uk

Communications

Email: communications@bifm.org.uk

Finance

Email: finance@bifm.org.uk


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Complaints

If you have contacted us and are unhappy with the way we have dealt with you, we want to know. We want to put things right and we always welcome suggestions to help us improve our performance.

If you cannot sort out the problem with the person you have been dealing with, ask them for the name of their manager. You can then ask to speak, or if you prefer write to them. They will certainly investigate your complaint and tell you what they are going to do about it. Most complaints are settled in this way, very often immediately, If this is not the case, we always aim to respond within ten working days.

If you are still not satisfied, you can write to the company secretary:

Mark Morgan
Number One Building
The Causeway
Bishop’s Stortford
Hertfordshire
CM23 2ER

... who will see that your complaint is followed up promptly and fairly.

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Annual Review

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Download the BIFM's Annual Review for a concise account of activities and a financial summary

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