BIFM - British Institute of Facilties Management - Investors in FM Excellence
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Contact Us

Normal office hours

We are committed to high quality customer service and have dedicated teams to answer your enquiries available between 09:00 – 17:15 Monday-Friday.

Membership enquiries

Telephone: +44(0)1279 712 650 

Corporate membership enquiries

Telephone: +44(0)1279 712 675

Research and Information
Telephone: +44(0)1279 712 620

Qualifications enquiries

Telephone: +44(0)1279 712 651

Training enquiries Telephone: +44 (0)20 7489 7628

General enquiries Telephone: +44(0)1279 712 620

Our UK address:

The British Institute of Facilities Management
Charringtons House, 1st Floor South, The Causeway,
Bishop’s Stortford
Hertfordshire, UK
CM23 2ER

(Please note, Charringtons House was formerly known as the Number One Building)


Switchboard Telephone: +44(0)1279 712 620
Communications Email:
Finance Email:


Our Ireland address:

The British Institute of Facilities Management
28-32 Upper Pembroke Street
Dublin 2

Switchboard Telephone: +353 1 6087752

Connect with us and fellow FMs



If you have contacted us and are unhappy with the way we have dealt with you, we want to know. We want to put things right and we always welcome suggestions to help us improve our performance.

If you cannot sort out the problem with the person you have been dealing with, ask them for the name of their manager. You can then ask to speak, or if you prefer write to them. They will certainly investigate your complaint and tell you what they are going to do about it. Most complaints are settled in this way, very often immediately, If this is not the case, we always aim to respond within ten working days.

If you are still not satisfied, you can write to the company secretary:

Donna Duckworth
Charringtons House, 1st Floor South, The Causeway,
Bishop’s Stortford
CM23 2ER

... who will see that your complaint is followed up promptly and fairly.

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Annual Review

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