Normal office hours
We are committed to high quality customer service and have dedicated teams to answer your enquiries available between 09:00 – 17:15 Monday-Friday.
Telephone: +44(0)1279 712 650
Corporate membership enquiries
Telephone: +44(0)1279 712 675
Telephone: +44(0)1279 712 651
|Training enquiries||Telephone: +44(0)20 7404 4440|
|General enquiries||Telephone: +44(0)1279 712 620|
The British Institute of Facilities Management
Number One Building, The Causeway
|Switchboard||Telephone: +44(0)1279 712 620|
Connect with us and fellow FMs
If you have contacted us and are unhappy with the way we have dealt with you, we want to know. We want to put things right and we always welcome suggestions to help us improve our performance.
If you cannot sort out the problem with the person you have been dealing with, ask them for the name of their manager. You can then ask to speak, or if you prefer write to them. They will certainly investigate your complaint and tell you what they are going to do about it. Most complaints are settled in this way, very often immediately, If this is not the case, we always aim to respond within ten working days.
If you are still not satisfied, you can write to the company secretary:
Number One Building
... who will see that your complaint is followed up promptly and fairly.