Contact Us
We are committed to high quality customer service and have dedicated teams to answer your enquiries available between 09:00 – 17:15 Monday-Friday.
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Membership enquiries |
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Qualifications enquiries |
Telephone: +44(0)1279 712 651 Email: qualifications@bifm.org.uk |
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Training enquiries |
Telephone: +44(0)20 7404 4440 |
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General enquiries |
Telephone: +44(0)1279 712 620 Email: info@bifm.org.uk |
Our address:
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Switchboard |
Telephone: 0845 058 1356 Fax: 01279 712669 Email: info@bifm.org.uk |
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Communications |
Email: communications@bifm.org.uk |
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Finance |
Email: finance@bifm.org.uk |
Complaints
If you have contacted us and are unhappy with the way we have dealt with you, we want to know. We want to put things right and we always welcome suggestions to help us improve our performance.
If you cannot sort out the problem with the person you have been dealing with, ask them for the name of their manager. You can then ask to speak, or if you prefer write to them. They will certainly investigate your complaint and tell you what they are going to do about it. Most complaints are settled in this way, very often immediately, If this is not the case, we always aim to respond within ten working days.
If you are still not satisfied, you can write to the company secretary:
Mark Morgan
Number One Building
The Causeway
Bishop’s Stortford
Hertfordshire
CM23 2ER
... who will see that your complaint is followed up promptly and fairly.
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