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Competences

The scope of knowledge, managerial skills and specialist expertise demanded of the successful facilities manager can seem daunting. To help shape and define this scope, BIFM has identified twenty revised competences.  These have been mapped against the new BIFM qualifications and are used to develop the criteria for accreditation of higher education courses.

This listing incorporates strategic and operational competences and also spans a mix of generic and specialist/technical areas. 

  1. The Business Organisation
  2. Management Principles
  3. Risk Management
  4. Information and Knowledge Management
  5. Project Management
  6. Personal Leadership
  7. Human Resources Management
  8. Relationships with Suppliers and Specialists
  9. Quality Management
  10. Customer Service
  11. Management of Property
  12. Property and Building Services Maintenance
  13. Space Management
  14. Support Services Operations
  15. Sustainability and Environmental Issues
  16. Energy and Utility Management
  17. Financial Management
  18. Procurement, Contracts and Contract Management
  19. Legislation, Codes, Directives and Regulatory Issues
  20. Facilities Management – Development and Trends

Revised competences
The full revised competences can be downloaded by clicking on the document below.

Documents


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