BIFM Award for Customer Service 2005
Joint winners: Land Securities Trillium and Johnson Controls with Barclays. 
Photo (1) - Left to right: Matthew Pinsent; Lucy Jeynes, Director, Larch; Jeannette Moorcroft, Head of Customer Service and Performance Management, Land Securities Trillium; Daniel Cheesbrough, Customer Service Centre Manager, Land Securities Trillium; Rebecca Coombes, Business Operations Manager, Land Securities Trillium; Mick Dalton
Photo (2) - Left to right: Matthew Pinsent; Lucy Jeynes, Director Larch; Leigh Carter, Strategic Account Development Director, Johnson Controls (Barclays); Amanda Riggall, Customer Business Manager, Johnson Controls (Barclays); Mick Dalton
For the first time the judges could not separate two strong finalists and chose joint winners for the Customer Service Award.
Barclays with Johnson Controls achieved a “demanding and dedicated partnership” which has resulted in outstanding success at the bank’s prestige headquarters building, One Churchill Place, Canary Wharf. With over 5,000 employees and 1,600 visitors a day, the partnership ensures that service excellence is achieved.
Sharing the honours were Land Securities Trillium for their Customer Service Centre and their Customer Service Satisfaction initiatives with the Department for Work and Pensions where they encompass 650 former DSS properties. These initiatives form part of their overall professional and commercial relationship, focussing on deployment of the right person in the right role with the right technical and human resource support.
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