BIFM Award for Customer Service 2006
All facilities managers have customers, it makes no difference whether they are part of an out-sourced team, or an in-house provider, or a single individual. The customer is normally the user of the environment and facilities which are provided and managed, and the initiative should focus on the needs of the individuals.
We were looking to review how these initiatives had been delivered, how the improvements to customer service had been quantified and measured and what impact these had made to the overall service delivery.
Judges comment:
"Through the best practice approach and clear enthusiasm displayed by the team, this entry was the clear winner of the Customer Service Award."
2006 Winner: Royal & Sun Alliance and TNT Managed Services for their mail and distribution services
(l-r) Tim Robb (TNT), Lucy Jeynes (Larch Consulting), Adrienne Lawler, Vicki Price (Royal & Sun Alliance), David Brown (TNT), Stuart Boardman (Royal & Sun Alliance), Peter Cordy (BIFM)
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