BIFM Customer Service Award

All facilities managers have customers, it makes no difference whether they are part of an out-sourced team, or an in-house provider, or a single individual. The customer is normally the user of the environment and facilities which are provided and managed, and the initiative should focus on the needs of the individuals.

We are looking to review how these initiatives have been delivered, how the improvements to customer service has been quantified and measured and what impact these have made to the overall service delivery.

We will be looking for demonstrable proof that the award winner has used the very best of FM strategy to align their service to meet the needs of its customers.