Property Investors Excellence - in FM Team Award

AWARD WINNER - NB Entrust

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Award Criteria:

This award is to recognise the best FM team in the UK providing services to property investors.

The largest group of properties in the UK are the multi-tenanted portfolios owned by the leading financial institutions as investors.  Service standards are driven to achieve a difficult balance between tenant retention rates, service charge optimisation and long term asset value maintenance.  As average lease lengths fall, new challenges are emerging in which service satisfaction and customer care are key deliverables for the FM teams.  In-house teams, outsourced service provider teams and hybrids of both are involved in delivering wide ranging services under facilities management service level agreements and a wide and diverse range of commercial contracts.

The key criterion for award entry is the ultimate client organisation is a property owner / investor.

Judging Criteria:

Seven key factors will be examined during judging:

1. Clarity of objectives within the organisation?

2. Progress over time and positive change delivered?

3. Evidence of excellence in service delivery to both the client organisation and tenant occupiers?

4. Demonstration of the drivers of team motivation and client alignment?

5. Outstanding achievements within the prior twelve months?

6. Innovative initiatives and outcomes achieved?

7. Future ambitions?  How do these enhance the perception of the FM profession?