Innovation in Customer Service

Award Winners -  MITIE

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Innovation in Customer Service

MITIE -Luton Airport
 
This demonstrated the project approach to identify and resolve a specific issue for passengers with reduced mobility in airport  travel/ transportation using PDA technology. Required to meet DDA compliance and improved service delivery for all parties.
 
Very positive solution with great benefits to the customer and clients although currently limited to one airport. A very adaptable and scalable model for use across wider industry.
 
Excellent and innovative solution and savings for airlines, although team undersold the value they delivered.