Service Provider of the Year Award

Award winner- Westway

Westway was an exceptional entry not seen in the original submission. Niche service offering &applying principles of common sense with M&S who wanted us to challenge the existing regime.

Through their thorough pre-contract investigations and investment they won the contract and showed M&S the way demonstrating inspiring best practice. A Team inspired approach and solution by a small FM service company in the delivery of outstanding services with total accountability and involvement with stakeholders.

The use of their own IT measures and solutions are now seen by M&S as developing IT solutions in partnership with the M&S property team and to challenge conventional approaches to maintenance and repairs.

M&S had a limited maintenance model which could not provide the information needed by the M&S organisation. Westway and M&S worked tirelessly together to address this and lead the DC network into the 21st century.

Judging criteria:

1. How the service delivery initiatives and solutions are aligned and integrated to meet core business objectives
2. Key examples of value-driven initiatives and solutions that have delivered tangible results
3. How your company, teams and individuals have created and delivered strategic business-focused solutions and what quantifiable impact they have made to the overall service delivery
4. Descriptions and illustrations of the success factors that demonstrate leading-edge achievements, delivering excellence in best practice
5. How outstanding service is developed, implemented and continuously delivered through exceptional people and their performance. Please describe and present how your key management practices motivate this
6. How sustainability has been successfully integrated into the service delivery

Judging team

• Lead Judge – Tom Riggs
• Support Team – Bob Parkin (EC Harris), Jane Wiggins (FM Tutor), Terry Trickett, Lucy Jeynes (Larch), Derek Paxman (Talk Talk), Joanna Lloyd-Davies (JLD Associates), Richard Metcalfe (Newcastle Royal Grammar School), Roy Stark, Stuart Harris (Worley Parsons), Tony Hill (Hillstones Associates)

Sponsor: Hays

Hays Facilities Management improves efficiency and reduces risk and cost throughout the recruitment process, helping organisations to attract, retain and develop the people required to deliver exceptional services. As a corporate partner of the BIFM we offer permanent, temporary and contract jobs with some of the UK’s leading facilities management employers.

Our approach is collaborative, and our expertise ensures a full understanding of organisational objectives in the achievement of a high quality workforce. You can be confident that we are the right choice to partner you in recruitment and other employment related issues.

Website link www.hays.co.uk/fm