Events

Customer Focused FM (Code 1203CUST)

21st March 2012

Location	Central London
Contact	Kay Morrow
Email	info@bifm-training.co.uk
Tel	020 7404 4440
Website	www.bifm-training.com/customer_focusedFS.htm
Details	‘‘Delivering a friendly, professional and consistent customer service” The FM’s role is to deliver service excellence and a working environment that bolsters productivity whilst meeting both budgetary and legal requirements and responding to changing business imperatives. Learn how a customer-centric FM service can be achieved with a 'one team' approach that includes suppliers and in-house staff, and how measuring and publishing your results will demonstrate the value of modern FM to customers at every level. • Defining today’s service culture • How to deliver a customer centric culture • Alignment of service to business requirement • Defining what excellent customer service means to your organisation • Measuring service excellence • Service level agreements & key performance indicators • Customer experience, relationships & perception • Managing change & costs whilst retaining customer loyalty For further information or to book a place click the website link above, email info@bifm-training.co.uk or call 020 7404 4440.
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