Events

Customer Focused FM (Code 1707CUST)

19th July 2017

Location Central London
Contact Kay Bain
Email info@bifm-training.co.uk
Tel 020 7248 5942
Website www.bifm-training.com/customer_focusedFS.htm
Details ‘‘Delivering a friendly, professional and consistent customer service”

The FM’s role is to deliver service excellence and a working environment that bolsters productivity whilst meeting both budgetary and legal requirements and responding to changing business imperatives. Learn how a customer-centric FM service can be achieved with a 'one-team' approach that includes suppliers and in-house staff, and how measuring and publishing your results will demonstrate the value of modern FM to customers at every level.

• Defining today’s service culture
• How to deliver a customer centric culture
• Alignment of service to business requirement
• Defining what excellent customer service means to your
organisation
• Measuring service excellence
• Service level agreements & key performance indicators
• Customer experience, relationships & perception
• Managing change & costs whilst retaining customer loyalty

For further information on content or fees & to book a place click the website link above, email info@bifm-training.co.uk or call 020 7248 5942
 

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