Events

Managing FM Performance & SLAs (Code 1706SLAB)

23rd June 2017

Location Bristol
Contact Kay Bain
Email info@bifm-training.co.uk
Tel 020 7248 5942
Website www.bifm-training.com/service_levelFS.htm
Details "Defining, measuring and managing FM services"

Explaining the requirement, deciding on the measures and determining performance continue to present challenges for clients, service providers and in-house teams alike. Learn how to articulate service requirements, define meaningful measures, and evaluate performance. Key topics include Service Level Agreements, Key Performance Indicators, incentives and penalties, and how to drive for performance improvements.

Defining the appropriate level of service
The role of Service Level Agreements (SLAs)
Measuring service performance: scorecards, KPIs, highlight & rag reports, matrices
Involving the customer
How measurement drives behaviours
Incentives and penalties
How low can you go? Reducing service levels
Driving performance

For further information on content or fees & to book a place click the website link above, email info@bifm-training.co.uk or call 020 7248 5942
 

Download this event in VCS format (allows you to easily add it to your Outlook Calendar)

Show all events starting on the same day

Related topics

Business organisation

Management
Performance
Quality management

Events

FM market

Contract award
Contract tender
Financial performance

People management

Procurement/projects

Benchmarking
Contract management
Procurement

Professional issues

CPD
Education & Training
Skills

Risk management

Strategic FM