Events

The Professional FM 2 - EDINBURGH (Code 809PRFM2)

23rd - 25th September 2008 (9:00AM - 5:00PM)

Location	Central Edinburgh
Contact	Teresa Mulligan
Email	info@bifm-training.co.uk
Tel	0207 404 4440
Website	www.bifm-training.com
Details	Aim To provide the managerial skills and knowledge that will improve the effectiveness of facilities managers, with particular focus on building successful relationships and commercial awareness Objectives By the end of this course you will be able to describe: Techniques for Performance Improvement in FM Key issues of Commercial Awareness How to optimise and develop staff and skills How to develop effective relationships with Suppliers & Specialists The essentials of Relationship Management Information & Knowledge Management using IT and Technology How to improve Personal Effectiveness in FM How critical Communication is to the role of FM Description Intended for: public and private sector staff with a minimum of two or three years’ management experience in the field, that wish to focus on improving their performance through developing more effective relationships Suitable delegates would include: facilities / premises / estates or site services managers; project planners and managers; and consultants / advisers assisting clients with policy-making. Performance Improvement & Commercial Awareness How to achieve high performing facilities The factors that contribute to best practice How to manage customer expectations while delivering against financial targets How to use service definition to improve delivery A structured approach to the management of performance of in-house or outsourced services Tools and techniques for continuous improvement and innovation Optimising staffing and skills Motivation through partnership Knowledge development to match the agreed level of service Improving team working How to get the best out of people with a wide mix of skills, employers and functions Contracting: relationships with Suppliers & Specialists The tendering and bid process, developing and selecting appropriate contracts, selection criteria, appointment briefs and reporting arrangements and deliverables Supplier and specialists’ performance, managing and monitoring supplier performance. Developing appropriate contract and service specifications. Objective setting, contract reviews and remedial plans Risk, skill transference, intellectual property and contractual matters including arbitration process, approaches to litigation and contract termination Relationship Management What is Relationship Management? New ideas in supplier and specialists relationships: current thinking about ways of working with suppliers Understanding of the client's short-, medium- and long-term objectives How to respond to them Information & Knowledge Management, IT and Technology for FM’s New developments in Information Technology Information technology systems in facilities management - uses and limitations. Knowledge Management: how to manage, analyse and measure intellectual assets to bring structure and control and to turn business knowledge into market value Using information effectively and managing information flow Personal Effectiveness & Development in FM To explore the use of personal effectiveness and time management tools in a way that will practically enable facilities managers to make improvements to the way they manage current workload. Getting Clarity and Work/Life Balance: an exercise which is probably one of the biggest ways to increase the amount of time you have, by comparing everything you are doing to the to the clarity statement and to begin taking control. Understanding Task Prioritisation: a matrix tool to reduce the common symptoms associated with poor time management. Managing Distractions: to assist in dealing with the external influences that may impact efficiency. The FM Communication challenge Good communication skills are essential for success in FM, and technical skills are no longer enough. This is increasingly a critical success factor for FM’s, and so this session looks at what is good communication for FM’s with customers, service providers, project teams, and what are the key areas for rapid improvement
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