Events

Resolving Facilities Management Communication Problems (Code 810COMM)

15th October 2008 (9:00AM)

Location	Central London
Contact	Teresa Mulligan
Email	info@bifm-training.co.uk
Tel	020 7404 4440
Website	www.bifm-training.com
Details	Resolving FM Communication Problems Aim To provide a comprehensive introduction to communication skills in order to promote effective working relationships and deliver a more effective facilities management service Objectives By the end of this course you will be able to describe: Why effective communication is particularly critical in the FM role How to improve your Interpersonal skills & enhance your abilities and performance The key elements, techniques and skills for good communication in FM Some of the practical communication tools & techniques available Description This course is suitable for anyone working in facilities management who needs to develop their communication skills, improve their working relationships and be more effective in their work. In Facilities Management, technical abilities are not enough to ensure success, because a fundamental aspect of the role is communicating with a wide variety of people. Many facilities personnel need support to develop the “soft side” of service delivery, and communication skills can spell the difference between success and failure in getting the job done. The FM is one of very few roles that regularly deal with all levels of personnel in the organisation, from the most senior to the most junior, and across all disciplines and specialisms. The role requires varied and highly effective communication skills, which are essential to support technical expertise. Facilities Management involves getting things done by people for other people, which natural communicators find easy. However everyone can improve this ability, and this course has been tailored to meet the unique communication needs, concerns and challenges of facilities management. Course content Understanding Communication in FM * What’s special about FM? The Elements of Good Communication Understanding the FM Audience, The Message & The Media Effective Listening for FMs • Active Listening Skills • Clarification & Comprehension • Making it pay Customer Communications • Types of FM Customer • Handling complaints • Getting the message across Developing a Facilities Communication Plan • Objectives and Action planning • The competency issues Tips, Tools & Techniques
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