Events

Contract Management (Code 809QMTM)

24th September 2008 (9:00AM)

Location	Central London
Contact	Teresa Mulligan
Email	info@bifm-training.co.uk
Tel	020 7404 4440
Website	www.bifm-training.com
Details	Successful Contract Management Aim To give delegates the knowledge and techniques effectively to manage contracts and service levels and to improve service delivery. Objectives By the end of this course you will have a sound understanding of: The legal framework of contracts and how to avoid common traps. Dispute avoidance and resolution. The respective roles and responsibilities of the contract management team. How to manage performance and service levels using Key Performance Indicators. How to maintain quality and add value throughout the contract life cycle. How to manage contract change, cash flow, cost variation and prepare for re-tender/renewal. Managing contract relationships and understanding partnering Institute of Leadership and Management Endorsed Award This course is one of a suite of 3 contracting training courses. If delegates take all three courses consecutively, they can take a short assessment at the end of day 3, for which successful candidates will receive an ILM Endorsed Award Certificate Description Objectives, targets and performance levels set out in a Contract must be met in practice. Promised customer benefits must be delivered and improved quality of service sustained throughout the contract life cycle. Change must be managed, day-to-day service problems overcome and budgets met. This intensive but practical course is designed to equip delegates with the knowledge and techniques to manage contracts and service levels effectively, and to achieve the demanding performance requirements expected of them. Content • Where contract management really starts • The respective roles and responsibilities of Client and Contractor • The benefits of the ‘partnering’ approach • The legal framework • Performance Management in practice; getting the promise delivered • Monitoring budgets, expenditures, cost variances and payments • Maintaining quality and adding value throughout the contract life cycle • Managing change • Re-tendering/renewal • Dealing with typical problems • Avoiding adversarial confrontations Other related contracting courses This course is one of a suite of three contracting courses which run consecutively at the same venue. If you attend all three there is a discount on the course fees. The three courses are: The Tender Process (CSP) Successful Contract Management (QMTM) Negotiating to Win (FWN) Institute of Leadership and Management Endorsed Award If delegates take all three courses consecutively, they can take a short assessment at the end of day 3, for which successful candidates will receive an ILM Endorsed Award Certificate
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