Customer service
News
| 1 Sep 2010 | New good practice guide The BIFM has brought out a new good practice guide on customer care. Read on to see how you can get your free member copy... |
| 20 Dec 2007 | Seasons Greetings BIFM wishes all members and volunteers a very Happy Christmas and a prosperous New Year. |
| 24 May 2007 | Chepstow Racecourse Visit & the South West AGM sponsored by Hays FM  Report on the Chepstow Racecourse Visit, 23 May 2007 |
| 10 Jan 2007 | Capita secures Countrywide deal The Capita Group has taken over the complete administration of 80,000 Countrywide Assurance life and pensions policies in a £19 million deal over 15 years. |
| 4 Mar 2005 | Meeting rooms not being managed properly, says survey Many companies are wasting time, money and resources because of their failure to manage meeting room bookings according to research commissioned by software firm RNM Systems. |
Articles
| 24 Jun 2005 | It's all academic York University is upgrading its campus to the tune of £120 million. The Cambridge colleges are transforming their student accommodation into hotel standard en-suite facilities. |
Events
Documents
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Press releases Oct-11 |
Winners of BIFM Awards announced More than 1,200 facilities management professionals and their guests gathered to celebrate the leaders and pioneers of the FM profession at the glittering BIFM Awards ceremony and to hear the winners announced. |
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Press releases Sep-11 |
BIFM launches professional development online learning The British Institute of Facilities Management has launched an interactive online learning portal, SkillZone, to help facilities management professionals to develop the knowledge and skills they need to succeed in their workplaces. |
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BIFM publications Nov-10 |
Customer GPG V8 collated The purpose of this guide is to provide a practical approach to building a customer care culture within your department.
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BIFM publications Nov-10 |
GPG_Business_Continuity_V6_V7_mods_doc updates to GPG Business Continuity V6_V7 |
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BIFM publications Nov-10 |
GPG_Customer_Care_V5_V6_mods_doc Updates to GPG Customer Care V5 |
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