Customer service
News
| 20 Dec 2007 | Seasons Greetings BIFM wishes all members and volunteers a very Happy Christmas and a prosperous New Year. |
| 24 May 2007 | Chepstow Racecourse Visit & the South West AGM sponsored by Hays FM  Report on the Chepstow Racecourse Visit, 23 May 2007 |
| 10 Jan 2007 | Capita secures Countrywide deal The Capita Group has taken over the complete administration of 80,000 Countrywide Assurance life and pensions policies in a £19 million deal over 15 years. |
| 4 Mar 2005 | Meeting rooms not being managed properly, says survey Many companies are wasting time, money and resources because of their failure to manage meeting room bookings according to research commissioned by software firm RNM Systems. |
| 18 Feb 2005 | Disabled access is still poor at historic sites Insufficient progress has been made in improving disabled access to historic sites and listed buildings, according to research from the College of Estate Management. |
Articles
| 24 Jun 2005 | It's all academic York University is upgrading its campus to the tune of £120 million. The Cambridge colleges are transforming their student accommodation into hotel standard en-suite facilities. |
Events
| 26 Nov 2008 | Customer Focused FM (Code 811CUST-X) |
| 2 - 4 Dec 2008 | Understanding FM Foundation course (Code 812UFMF) |
| 20 - 22 Jan 2009 | Understanding FM Foundation course (Code 901UFMF) |
| 10 - 12 Feb 2009 | Understanding FM Foundation course (Code 902UFMF) |
| 10 Mar 2009 | Customer Focused FM (Code 903CUST) |
Documents
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Sponsor Profile Dec-06 |
Milliken Sponsor BIFM North Region Events for 2007 A privately owned company with many years' experience, Milliken & Co commits time and resources to the creation and development of innovative new products and processes.
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Sponsor Profile Dec-06 |
Operon Sponsor BIFM North Region 2007 OPERON provide the full range of Facilities Management and Support Services to a wide range of client organisations, in an efficient and customer focused manner
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Presentations and Papers May-06 |
Anne Lennox-Martin Presentation - Leading A Customer Centric FM Service A Personal View
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Presentations and Papers May-06 |
Alexi Marmot Presentation - One Stop Shops Shaping excellent customer services
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Programmes and Forms Jan-06 |
BIFM Awards - Customer Service Entry Form 2006 BIFM Awards - Customer Service Entry Form 2006 |
