Tracey Roberts

Tracey Roberts

Job title

Facilities Account Manager

Organisation

ISS Coflex

Brief description of the job and key responsibilities:

Managing a fully integrated account providing hard and soft services.

What attracted you to the job?

It offered depth, scope and career progression with the opportunity to move around within the company.

Unusual/challenging aspects of the job:

Being the service provider is very different to being client side. Processes are longer therefore when changes are required, the decision making process can compromise deliverables. I am quite an impatient person and like to make decisions, implement them and move on to the next.

A brief run-down of your previous roles:

I started my career in hotel and event management, followed by four years at Harrods as PA to the CIO, then six years in a large software company where I spent three years at their headquarters in New York as programme manager.

If you could change one thing about the industry, what would it be?

Most people in FM find themselves having fallen into the industry as opposed to be given the opportunity to learn about it at an early age. Colleges and universities should offer formal FM qualifications at an earlier age.

Why and when did you join the BIFM?

I joined in 2005 as I wanted to meet other professionals within the same industry and be a member of a professional organisation that offers insight to FM in the UK.

Are you involved in any BIFM central or local events?

I currently sit on the BIFM Committee for London.

Do you have any qualifications in FM?

BIFM Qual, IOSH, City and Guilds in Facilities Management.

What’s been your career high-point to date?

Having lived and worked in New York, USA. Probably the best experience both personally and professionally I have achieved. I would love to go back.

What car do you drive?

Embarrassingly a Volkswagen Polo. Every year I seem to change my car only they seem to be getting smaller... shouldn’t it be the other way around?