BIFM Level 2 Qualifications

BIFM level 2 qualifications in facilities services develop learners’ ability to select and use relevant knowledge, ideas, skills and procedures to complete well-defined tasks and address straightforward problems. It includes taking responsibility for completing tasks and procedures and exercising autonomy and judgement subject to overall direction or guidance.

Who are they for?

The level 2 qualifications are for school leavers and younger individuals who are new to the facilities management profession, or who have identified facilities management as a career of choice and wish to have a qualification to aid them in starting their career. Individuals who wish to consider a career switch to facilities management may also benefit from this entry-level certificate.

How are the qualifications assessed?

The competency qualification is assessed against clear learning outcomes setting out the knowledge and skills needed by managers at different levels.
Assessment tasks are practical and work based, reflecting live business projects and activities – a real benefit to both individual learners and their organisations. The knowledge qualification is assessed by multiple‑choice
question style examination papers, which are delivered online.

How are the qualifications delivered?

You can choose the centre at which you study, which means you will have a choice of different delivery styles, including face‑to‑face, evening class,distance learning and online learning.

Choose the units

For the competency qualification, there are two mandatory units that you have to complete. After this, you can make up your remaining credits by choosing from the available units. The knowledge qualification has four mandatory units and no optional units.

Mandatory Units

Unit Title



Certificate in Facilities Services Certificate in Facilities Services Principles
Reduce risks to health and safety in the workplace 3 ü
Promote and maintain service delivery


Working in facilities services 3
Health and safety for facilities services 4 ü
Working with customers and others in facilities  services 2 ü
Sustainability and environmental issues for facilities services 4 ü


Optional units (Suite 1 – choose 1)

Unit Title



Certificate in Facilities Services
Develop customer relationships 6 ü
Contribute to the effectiveness and efficiency of premises and facilities 4 ü


Optional units (Suite 2 – choose 3 with a combined value of at least 9 credits)


Unit Title


Certificate in Facilities Services
Support the work of a team and develop yourself 3 ü
Control the use of resources in a property, caretaking and facilities services environment 3 ü
Maintain grounds of premises and facilities 3 ü
Maintain site security and safety 3 ü
Control the use of premises and facilities 4 ü
Work safely at heights 3 ü
Monitor and maintain electrical and plumbing services 4 ü
Carry out maintenance and minor repairs 3 ü
Operate plant to maintain the quality of pool water 4 ü
Deal with routine waste 3 ü
Deal with non-routine waste 3 ü
Deep clean equipment in premises and facilities 6 ü
Support the co-ordination of an event 3 ü
Moving and transporting individuals within a healthcare environment 2 ü
Transport physical resources within the work area 2 ü
Clean and maintain internal surfaces and areas 4 ü
Introduction to equality and inclusion in health, social care or children’s and young people’s settings 2 ü
Provide reception services 3 ü
Handle mail 3 ü
Communicate effectively in the workplace 2 ü


* CV = Credit Value

Next steps

To take the next steps to studying a level 2 qualification in facilities management, contact your nearest or most suitable centre, you will be able to find them on the Recognised Centres page.

If you want to find out more about the qualifications or talk through your options:

or register your interest here:

Register interest




You can study for the BIFM qualifications in a multitude of ways,from online learning, face to face training and in-house delivery through a network of Recognised Centres:

Find your centre here

>>>Download BIFM Qualifications brochure <<<