Successful Outsourcing through Collaboration

Course Overview

It's easy for clients and service providers to blame each other when projects go
wrong; an approach that does not deliver success and growth for either party.
Contemporary outsourcing models are increasingly complex and require
collaboration to succeed. This one-day course will teach you how you can
build collaborative partnerships, based on transparency and mutual trust to
deliver shared success.

Who should attend?

  • Managers grappling with failing contracts and needing to turn them around
  • Managers responsible for designing planning and managing outsourced services
  • Those managing suppliers or interfacing with clients on a day-to-day basis who want to
    improve their relationships and deliver success

Learning Outcomes

  • Understanding the types of relationships – transactional, contractual,
    value added, collaborative, partnerships
  • Best practice in supplier relationship management
  • Key components of effective supply chain management
  • Exploring output based contracts - the cornerstone of effective delivery
  • Negotiating and managing conflict
  • Using a ‘solutions focus’ to create collaborative conversations
  • Using the OSKAR model


Member £350 
(+ VAT)

Non-member £450 

Course Dates

2 October
(1-day course)


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