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60 seconds with...BIFM Fellow Liam Triggs

01-06-17, 10:49

A new direct route to BIFM's most senior grade of membership has recently been introduced to allow FM professionals who can demonstrate they have made a significant and sustained impact on the facilities management sector to become Fellows of the Institute.

Here, Liam Triggs, senior facilities manager for London's Homerton University Hospital NHS Foundation Trust and one of the first of eight BIFM members to progress through the new Fellows pathway, shares his experience of the application process and what becoming a BIFM Fellow means to him.
Q. What made to you choose FM as a career?
A. FM chose me; I have always worked in the service industry eventually transferring my grassroots experiences into managing business logistics and small FM transformation projects and ultimately managing large in-house and out sourced commercial and operational service contracts across multiple sectors.
Q. What do you wish you had known about the industry before you joined?
A. If I could turn back time, I wish I would have had more accessible information regarding specific career progression within the sector and new desirable skills that I could have worked towards to expedite my career and minimise slower periods.
Q. What does it take to be successful in FM?
A. I believe it takes a single-minded focus and drive with a commitment to excellence and innovation within the field whilst ensuring the service outcomes are always customer focused.
Q. What are the most enjoyable aspects of your job?
A. Two notable enjoyable elements are positive, successful outcomes and high employee satisfaction.
Q. What aspects of your job did you not expect?
A. The main aspect of my role that I didn't expect was the level of customer feedback, which seems to have increased exponentially in recent times as society now has extremely high expectations, in conjunction with Trip Advisor-style feedback systems, creating a fine line between successful service delivery and customer satisfaction.
Q. Who's influenced your career most and why?
A. A former director of mine when I was undertaking a role in Washington D.C who always had a 'can do' attitude and drove into me that no challenge is too big and no issue is too insufficient to overlook. The pursuit of perfection is about the journey and the experience, not achieving your goal.
Q. What's your greatest work achievement?
A. That's a hard question; I don't believe I have a single answer to that, however transforming and developing all my teams with regards to skills and knowledge is generally the most rewarding element of my role.
Q. Why did you apply to become a BIFM Fellow?
A. I applied to become a Fellow of BIFM to increase my professional exposure within the FM sector whilst promoting the core values that I believe are essential for the FM sector to continue to grow sustainably, in conjunction with BIFM's excellent network of Fellows and associated professionals available to share best practice and innovation that could be utilised across the industry.
Q. Can you describe your experience of the new application process?
A. I found the new application process extremely concise and informative. The new condensed process allows an applicant to convey their detailed thoughts and passions within the industry whilst not requiring vast input hours or multiple stages to complete, which can then become onerous. I found the professional interview element engaging and dynamic, whilst still targeting the required Fellowship standards and knowledge base. Overall, I feel it has been a notable improvement on the previous version.
Q. Why is it important to inspire more FM professionals to become BIFM Fellows?
A. I believe the FM sector is crying out for more dynamic, energetic, creative professionals to drive continuous improvement and innovation within the industry to ensure that all services across all elements of FM are provided in a pro-active, excellence-based manner that has growth at the centre of it. One notable way of promoting innovative growth is to expose the sector to senior level knowledge and experiences through noted Fellowships.
Q. What value does increasing the number of Fellows bring to BIFM?
A. Increasing the number of Fellows intensifies BIFM's exposure to industry-wide excellence whilst providing members with an increased knowledge and experience base to learn and develop from. In addition, by increasing the number of Fellows within BIFM the organisation grows its desirability and creditability within the whole sector driving BIFM best practice to become industry best practice.
Q. What are the advantages/benefits of becoming a Fellow?
A. The advantages of becoming a Fellow of BIFM is clearly the career and industry notoriety that comes with becoming a very senior member of an industry-wide established leading body. In addition, the Fellowship allows you access to an elite group of individuals with vast experience and industry knowledge of the multi-faceted FM environment, which allows for the sharing of ideas, innovation and excellence.
Q. What do you feel you can contribute as a BIFM Fellow?
A. I feel that I bring a fresh, energetic and creative prospective to FM and I am extremely keen to drive and inspire the new generation of FM leaders through shared experiences and knowledge, whilst instilling a continuous improvement culture within the industry.
Q. What is your advice to anyone considering applying to become a Fellow?
A. Just do it! FBIFM opens up more doors and opportunities then you can ever imagine.
Q. Describe yourself in three words.
A. Focused, driven, friendly.
Q. What was your first job?
A. My first ever job was a scale architectural model maker?s assistant.
Q. What's the best piece of advice you've been given?
A. The best piece of advice I have ever been given is if you want something bad enough, you can make it happen. It just depends on how much you need it!
Q. What's the skill you'd most like to have?
A. I wish I was multi lingual.
Q. What's on your desk?
A. A PC plus 3 screens, journal, general industry reading, cup of tea and a pen.
Q. What are you passionate about?
A. Art, food and the outdoors.
Q. Who's your business hero?
A. Elon Musk
Q. Describe your perfect day away from work.
A. The perfect day away from the office would be spent with my love ones enjoying beautiful weather, amazing food, and wonderful people.
Q. What's your favourite quote/motto?
A. 'Another day in paradise' and 'Smarter not harder!'
Q. What's the best/worst quality in a leader?
A. Honesty and empowerment/Indecisiveness and control
Q. What can't you live without?
A. There is no single object or thing I cannot live without.
Q. What are your career ambitions?
A. To become a global FM director.
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