Impact on Customer Experience
Winner: Macro - Emirates Air Line
The unique experience needed a unique approach to the customer journey, and Macro has successfully delivered a truly exceptional approach to the customer experience. The dedication and continued commitment to the customer journey is clearly demonstrated with their year on year growth in the number of visitors to Emirate Air Line. This was a team approach led by a dedicated senior management team that enthused the customer experience story. Worthy winners for the Impact on Customer Experience Award 2017!