Leader of the Year
Winner: Andrew Smart
As a leader, Andrew has raised awareness of people – working under the firm belief that FM is a people-driven business. He has built up his own team over time, and still maintains an 85% retention rate for his staff. Andrew has also helped businesses to grow economically, increase their efficiency and in raising brand awareness.
Andrew never stops growing, not only for the businesses he works for but also for himself, and has plans to take a more active role in BIFM as a leader, to develop a web-based FM think tank and to continue engaging with other FM professionals through speaking, panel discussions and judging.