2017 Finalists

The 48 finalists in this year’s BIFM Awards were revealed in July 2017.

Now in its 17th year, the Awards, supported by headline sponsor Carillion, shine a spotlight on the individuals and organisations driving innovation and delivering exceptional results in facilities management.

The finalists in the 12 categories across the themes of People, Innovation and Impact were:


The individuals, teams and organisations who invest in their people, who lead and drive improvements.

Newcomer of the Year:

• Conrad Dinsmore, ISS UK Ltd

• Marina Kostadinovic, NHS Property Services

• Michelle McMahon, Mace Macro

Manager of the Year:

• Mike Gibson, ENGIE

• Lee Hannan, BAM FM

• Darryl Hassett, Nationwide Window Cleaning

• Zoe Inman, intu Trafford Centre

Leader of the Year:

Finalists are not listed in this category. The winner will be announced during the Awards ceremony on 9 October.

Team of the Year:

• Carillion Services, Northwood Headquarters Vision: To be the UK’s premier military headquarters

• Foreign & Commonwealth Office, Vision 20:20

• Kier Workplace Services, Kier and Surrey County Council

• Sussex University Estates and Facilities


Lifetime Achievement Award:

Finalists are not listed in this category. The winner will be announced during the Awards ceremony on 9 October.


Recognising innovative facilities management technology, systems, products and services and the benefits they bring, from cost-savings to enhanced interaction.

Innovation in Technology and Systems:

• Astra Zeneca PLC, Macclesfield Campus

• BAM FM, Robotics in FM

• EMCOR UK, Driving real change with building performance analytics

• Honeywell Building Solutions, Thames Valley Vision Project

• intu and Invida, Lifecycle: out of the shadows

• Stonehaven Technology, Flood and extreme weather management

New Product or Service of the Year:

• JLL, A dedicated small works solution for EMEA

• Mitie, Edison Self Service

• Rapid Washrooms Ltd, The smart washroom solution for demanding locations


Demonstrating the real and tangible impact good FM brings to business, the environment and society.

Impact on Customer Experience:

• Broadgate Estates, Enabling remarkable places to perform

• Landsec, Aspire As One

• Mace Macro, Emirates Air Line

• Mosanada Facilities Management Services, Redefining customer experience in the Gulf

• OCS Group, Airport PRM

• Robertson Facilities Management working in partnership with Teesside University

Impact on Employee Experience:

• GlaxoSmithKline in collaboration with Sodexo and CBRE, Service Standardisation Programme

• Johnson & Johnson, 2020 Workplace Experience Strategy

• Landsec and Bennett Hay

• Phonographic Performance Ltd, Oasis

• VINCImouchel Ltd and Lincolnshire County Council, ONE Team: Uniting employees to transform Lincolnshire’s property services

Impact on the Environment:

• Bank of America Merrill Lynch and CBRE Global Workplace Solutions

• Foreign and Commonwealth Office, #FCO2: Delivering a world-class platform

• Khadamat Facilities Management

• Landsec, Caring for the environment

• RBS, Investing in technology and people

• Skanska, Waste management: A culture of change

Impact on Organisational Performance:

• Mitie, Mitie innovate mail services for Essex County Council

• Prudential Corporate Property and CBRE, Supplier relationship management

• Sodexo, Working with Zurich to re-think the workplace experience

• Teach First, Agile working at Teach First


Impact on Society:

• Apleona, Health in the High Street

• ENGIE and the London Borough of Lambeth

• Recycling Lives

• Tesco Stores Ltd and Premier Workplace Services, Social value and sustainable outcomes

• Virgin Money, Sheffield Lounge