An Introduction to Facilities Management - 23-25 April, London - 3 day course

23rd - 25th April 2018 (9:00AM - 5:00PM)

Location etc.venues Tenter House
45 Moorfields
United Kingdom
Tel: +44 (0)1279 712 631
Contact BIFM Academy
Tel +44 (0) 1279 712631
Website Book Now
Details If you’re new to facilities management or looking for a career change, this immersive 3 day course is a perfect introduction to the key skills that will help you to progress and cement your career in FM.

Is it for you?
If you’re new to facilities management or looking for a career change - or an existing FM looking to brush up on your knowledge, this immersive 3 day course is a perfect introduction to the key skills that will help you to progress your career in FM.

It will also be of benefit for anyone studying the BIFM qualifications at level 3.

What will you learn?

Day 1

You will learn the history of FM, understand the role of FM in an organisation, the structure of these roles in relation to one another, and get to grips with where FM sits within business strategy.

Setting the Scene
•the purpose of business
•the private sector
•the public sector
•organisational structure (Strategic, Tactical & Operational)
•mission & vision

Introduction to FM
•the definition of FM
•the history of FM
•the changing nature of FM

Core & Non-Core Business
•the purpose of both

FM Models
•outsourced (Single, Bundled, TFM)
•“To outsource or not outsource? – that is the question”
•private finance initiatives

Day 2
You will explore the range of professional FM roles and their respective responsibilities and understand how to properly manage your assets and portfolio , as well as undertake an overview of key FM Compliance issues. You will look at contract management, project management and understand how to identify and manage risk.

The Role of the Facilities Manager
•the personal qualities of the Facilities Manager

Responsibilities of the Facilities Manager
•premises and building management (Hard FM)
•contract management
•project management
•space management
•support services (Soft FM)
•key legislation
•business continuity

Day 3
You will get to grips with the basics of budgeting and measuring performance, develop better relationships with your team and customers and understand how to continually improve your output to increase FM efficiencies. You will explore the FM Professional Standards - the competency framework for the facilities management industry.

Quality & Performance
•The Facilities Management Professional Standards
•KPIs and SLAs
•continuous improvement
•communication in FM
•communication methods
•the future of FM

Learning techniques within this course
•instructor led discussion
•group workshops
•self analysis
•profiling and case studies
•written exercises
•set reading
•action planning

Learning resources
•comprehensive course handbook
•profiling tools for yourself
•profiling tools for others
•document templates
•process flow charts
•takeaway exercises
•equivalent to 18 hours CPD

All BIFM Academy day courses include refreshments and lunch.

Register now

Click here to register

BIFM members - £895pp +VAT
BIFM non-members - £995pp +VAT

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Related topics

Building design

Building services

Business organisation


Client sectors





Facilities services

Facilities Maintenance


FM market






People management

Motivation & reward


Professional issues


Risk management

Strategic FM