The Effective Facilities Management Professional - 19-21 November, London - 3 day course
19th - 21st November 2018 (9:00AM - 5:00PM)
|Location||etc.venues Tenter House
Tel: +44 (0)1279 712 631
|Tel||+44 (0) 1279 712631|
|Details||In the rapidly evolving world of FM: juggling competing priorities, growing stakeholder requirements, limited resources and a multitude of compliance issues, FM professionals require a unique combination of management skills, technical knowledge and personal attributes to succeed.
This intensive three-day course equips you with skills, knowledge and techniques that will help you to create and sustain effective operations as a senior facilities manager.
Is it for you?
This course is for you if you are in a senior FM role looking to assess your knowledge and build on your existing skillset, or you are an experienced junior FM looking to aspire to a more senior position.
What will you learn?
You will cover the following topics:
Quality and Stakeholder Management; Part 1, 2 and 3
•understanding stakeholder objectives, requirements and value
•managing stakeholder relationships
•customer feedback and continuous improvement
Policy Implementation and Change; Part 1 and 2
•FM organisational and service requirements, targets and objectives
•project management and change management techniques
Property Asset Management
•managing property and fixed assets
Finance and Procurement; Part 1 and 2
•procuring FM goods and services
•financial, budget and resource management
•meeting FM compliance, risk and business continuity requirements
Service Delivery; Part 1 and 2
•ensuring the delivery of FM service provisions
•problem solving, prevention measures and corrective actions
People; Part 1 and 2
•HR and the facilities manager
•motivate, manage and develop FM teams
•facilities management systems and key performance indicators
The above topics will be split in to three days, (day one - Strategy Development, day two - Managing Performance, day three - Sustainable Success)and help you better understand your role, identify competency areas and aknowledge areas for further study.
Learning techniques within this course
•instructor led discussion
•comprehensive course handbook
•profiling tools for yourself
•profiling tools for others
•process flow charts
•equivalent to 18 hours CPD
All BIFM Academy day courses include refreshments and lunch.
Click here to register
BIFM members - £895pp +VAT
BIFM non-members - £995pp +VAT
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