Frequently Asked Questions


Registration : I’m a BIFM member but I can’t open some pages on the site and I don’t have a log-in. How do I get access to member only pages?
All BIFM members need to Register to use the site. Click Register on the right hand side of the website or click here. To register enter your membership number and surname. You will then be asked to enter a new password of your choice.

I am a BIFM member, and have already registered on the website but cannot log into the Members area?
This could be due to your annual subscription charge being outstanding, once your account has been fully paid you will regain access to the website, to contact the membership team to pay your subscription please phone +44 (0) 1279 712650..

What is the prompt question for during the registration process?
If you forget your password you can retrieve it by clicking the Forgotten password? link on the home page, entering your email address and then answering the question that you set up when you registered.
Choose a question that is NOT related to your password eg ’What was the colour of my first car?’

How do I find a particular document?
Most documents are linked to pages on the site - for example all documents related to health & safety are available on the Documents page of the Health & Safety Special Interest Group section  - click Groups then SIGs.
Alternatively you can search the Library using a combination of published date, document type and topic/sub-topic criteria.

BIFM members and others are welcome to propose articles for publication on the website. Click here to find out how.

How can I access the Good Practice Guides?
BIFM members can download Good Practice Guides free of charge by clicking on the relevant guide below.

If you are not a member you can find out more about joining BIFM by clicking here. You can also purchase a downloadable electronic copy using the Good Practice Guide order form here

What are RSS feeds and how can I subscribe to them?
RSS stands for Really Simple Syndication.
BIFM’s RSS Feeds allow you to have the latest BIFM content - specifically news and events - delivered direct to your screen or to add it  to your website or intranet. Click here for further information.

What is Continuing Professional Development (CPD)?
CPD is often considered a bureaucratic ritual required by professional institutes to demonstrate that members are up-to-date and remain eligible for membership. At its most effective, CPD is far more than that. From an organisational perspective it can improve staff motivation, assist succession planning and demonstrate the organisation’s commitment to excellence and lifelong learning. For the individual manager it can lead to new opportunities, greater job satisfaction and also help to secure promotion. Click here for further information.

I am a BIFM member but cannot gain access to the BIFM website. I seem to be in a loop and have been asked to type in my password again and again and then the account says it has been deactivated.
On some occasions you may need to delete the cookies on your PC. You can do this by clicking on the ’Tools’ option in the Internet Explorer toolbar, then ’Internet Options’. On the ’General’ tab you will see a ’Delete Cookies’ option in the middle.

Please note that if you delete your cookies this may affect how you access other password sites (such as internet shopping sites, banks, etc) as they will not remember you and you will have to re-enter your passwords.

What is Facilities Management?
BIFM has formally adopted the definition of FM provided by CEN the European Committee for Standardisation and ratified by BSI British Standards:
“Facilities management is the integration of processes within an organisation to maintain and develop the agreed services which support and improve the effectiveness of its primary activities”. 
Facilities management encompasses multi-disciplinary activities within the built environment and the management of their impact upon people and the workplace.